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Shipping & Returns

Shipping & Returns
Orders received by 12:00 P.M. are shipped the same day via USPS or FedEx (our choice unless otherwise specified by buyer) and may take approximately 5 days to arrive. FedEx express shipping is available at checkout for an additional cost.

Shipping to other than billing addresses: Orders shipped to other than billing addresses may be delayed until we verify the legitimacy of the alternate address. Be sure to include pertinent contact information for verification.

Reshipping: Any order reshipped due to incorrect or incomplete shipping information will have the original freight charge added to the amount due. We only provide free shipping once per order.

Return Policy: We strive to provide the best products and services available, however, we understand that there may be occasions where a merchandise return is warranted. A Merchandise Return Authorization must be obtained prior to returning any item. No exchanges or credits will be processed for items returned without authorization. Return To Stock merchandise must be returned in the same condition as when sold (new, unopened and unused) and is subject to a 25% restocking fee plus any incurred shipping cost. Returned goods will not be accepted after twenty one (21) days from date of purchase.

To obtain authorization for a return, please send an email to sales@dermcaredirect.com stating the item(s) to be returned and the reason for return. We will reply with an authorization for the return or a reason why the authorization was denied. Merchandise returned without prior authorization will NOT be accepted.

Orders cancelled prior to shipping are subject to a $10.00 order cancellation fee.